Refund Policy

If the service cannot be made to work on your device, you are refunded in full within 7 days of payment. That is the guarantee in one sentence and we do not attach conditions to it beyond the ones on this page.

The 7 days run from the moment you pay, not from the moment you first try to set things up, so do not leave a new subscription sitting untested for a week.

The 24 hour free trial exists so that the guarantee rarely needs to be used. It runs on the same servers as a paid line, with the same channels and the same quality, and it costs nothing and needs no card.

Testing before paying answers the questions a refund would otherwise settle: whether your device copes, whether the channels you want are there, and whether the stream holds on your connection. We would rather you spent a day on that than a week on a refund.

Message us on WhatsApp within 7 days of paying and tell us what is wrong. There is no form to complete and no reason you need to justify at length.

We will try to fix it first, because most problems are a player setting, a network issue or a line that needs moving to a different server, and those take minutes. If it cannot be fixed, we refund.

Refunds go back to the method you paid with. How long they take to appear is up to that provider rather than us, and for bank transfers and card payments it is usually a few working days.

Fees charged by a third party app are not ours to refund. Some players, such as IBO Player, charge a one-time activation to their own developer after their own trial ends. That payment goes to them, not to us, and their refund terms apply to it.

A line stopped for sharing, restreaming or reselling under the terms of service is not refunded.

After 7 days the guarantee has expired. If something goes wrong later we will still fix it, and support does not stop when the guarantee does, but the term you paid for is not refundable at that point.

Tell us before you ask for a refund. Most problems are solved in the time it takes to write the message.